Resolve to Renovate: Enjoy 15% Off Countertops to Start the Year
Start the Year in Style: Refresh Your Kitchen and Save 15%

Jan 27th – Feb 28th
Kitchens over 35sq ft

Privacy Policy, SMS Terms & Conditions

Modern Countertops values your privacy. This policy outlines how we collect, use, and protect your information when you interact with us online or through SMS communication.

Privacy Policy

Modern Countertops (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard information submitted through our website, forms, communications, and digital platforms.

Information We Collect

We may collect the following types of information when you interact with our website or contact us:

  • Name, email, phone number, and address

  • Project details submitted through our contact forms

  • Communications sent to us via email or SMS

  • Website usage data such as traffic patterns, device information, and analytics

  • Cookies and tracking data through Google Analytics

How We Use Your Information

We use collected information to:

  • Communicate with you regarding projects, appointments, scheduling, or updates

  • Provide estimates, customer service, and general business communications

  • Send SMS notifications and marketing messages (only to those who have opted in)

  • Improve our website, services, and customer experience

  • Analyze site performance via Google Analytics

  • Comply with legal or regulatory obligations

How We Share Your Information

We do not sell or share personal data with third parties for marketing purposes.

Mobile Opt in, SMS Consent,  and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

Information may be shared only when necessary for:

  • Service providers performing work on our behalf (hosting, analytics, etc.)

  • Legal compliance, safety, or fraud prevention

  • Completing communications or services requested by you

SMS Data Privacy

We do not share, sell, or transfer SMS consent information, mobile phone numbers, or SMS-related customer data to third parties or affiliates for marketing purposes.

Mobile opt-in, SMS consent, and phone numbers collected for SMS purposes will not be shared or sold to any third parties or affiliates for marketing purposes.

SMS Terms & Conditions

These Terms & Conditions explain how SMS communication works when you opt in to receive text messages from Modern Countertops.

1. SMS Consent Communication

By opting in to receive text messages, you consent to communications from us at the phone number provided. Information obtained through SMS consent will not be shared with third parties for marketing purposes.

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications

If you choose to receive SMS messages from Modern Countertops, you may receive messages related to:

  • Conversational purposes
    • Example: “Hello, this is… Reply STOP to opt out of SMS messaging from Modern Countertops”
  • Appointment confirmations or updates

  • Project scheduling

  • Installation updates

  • Estimates or billing-related communication

  • Customer service responses

  • Follow-up requests

  • Inner office communications
    • Example: Did you hear back from [Client] regarding the quote we sent?

This list is intentionally broad to cover all potential communication types.

3. Message Frequency

Message frequency may vary depending on the type of communication. For example, you may receive up to 5 SMS messages per week related to your project needs, scheduling, or promotional opt-ins.  The types of messages you may receive are outlined in #2 above. 

4. Potential Fees for SMS Messaging

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method

You may opt in to receive SMS messages from Modern Countertops in the following ways:

  • Checking the SMS consent checkbox on our website forms

No one is subscribed without their voluntary opt-in.

6. Opt-Out Method

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7. Help

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at:

Modern Countertops
2527 N. 5th Street Springfield, IL 62702
Email: info@mctops.com
Phone: 217-912-5804
Website Contact Page: https://www.moderncountertops.com/contact/

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8. Standard Messaging Disclosures

  • Message and data rates may apply.
  • You can opt out at any time by texting “STOP.”
  • For assistance, text “HELP” or visit our Privacy Policy and Terms & Conditions pages.
  • Message frequency may vary.


Contact Us

If you have any questions about this policy or your data privacy, please contact us:

Modern Countertops
2527 N. 5th Street Springfield, IL 62702
Email: info@mctops.com
Phone: 217-912-5804
Website: www.moderncountertops.com 

Privacy Policy

The Modern Countertops values your privacy. This policy outlines how we collect, use, and protect your information when you interact with us online or through SMS communication.

How We Use Your Information

SMS and Mobile Data Privacy

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services (such as customer service) is permitted.

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

Cookies

We use cookies to enhance your website experience and analyze visitor behavior. You may manage cookie settings in your browser.

Data Security

We implement physical, electronic, and managerial procedures to protect your data and prevent unauthorized access.

Your Rights

You may request to:

Terms of Use

Please read these Terms of Use carefully before using Modern Countertop’s website.

1. Acceptance of Terms

By accessing or using our website or services—including our SMS messaging program—you agree to these Terms and our Privacy Policy. If you do not agree, please do not use our services.

2. Website Use

You agree to use this site for lawful purposes only. Misuse of the website, including attempting to disrupt service or access unauthorized areas, is strictly prohibited.

3. Intellectual Property

All content, including logos, images, product information, and copy, is the property of The Countertop Shop and is protected by copyright and intellectual property laws. You may not reproduce, republish, or distribute content without written consent.

4. Quotes and Orders

Quotes generated through our website or SMS are preliminary and subject to change after an in-home consultation or showroom visit. Pricing and availability are not guaranteed and may change at any time.

SMS Program Terms of Service

Program Name: Modern Countertop Alerts
Program Description: By opting into our SMS program, you will receive appointment reminders, quote updates, project scheduling notices, and limited promotional offers from The Countertop Shop.

You can cancel the SMS service at any time. Simply text “STOP” to 217-492-8412. Upon sending “STOP,” you will receive a confirmation message and will no longer receive text messages from us. To rejoin, simply sign up again via our website or opt-in form, and we will resume sending messages.

If you need assistance with the messaging program, reply “HELP” for more information, or contact our support team directly at info@mctops.com or call us at 217-912-5804

Carrier Liability Disclaimer:
Mobile carriers are not liable for delayed or undelivered messages.

Message and Data Rates Disclaimer:
Message and data rates may apply. Message frequency varies. Contact your mobile provider for details regarding your plan.

Industry Compliance:
Our messaging program is fully compliant with CTIA and TCPA guidelines.

Modern Countertops
2527 N. 5th Street Springfield, IL 62702
Email: info@mctops.com
Phone: 217-912-5804
Website: www.moderncountertops.com 

Request a Consultation

Stress-free countertops. on-time, in budget!